A 99.9% Server Uptime
The advantage of developing your very own shared web hosting platform is that you don’t have to be worried about compatibility issues – you set up a particular set of software apps in such a manner so as to work with a given set of hardware parts. The final result is something even more steady and dependable, because there are fewer potential risks of failure. We have set up our cloud hosting system atop time–tested hardware components and a seriously customized version of SELinux so as to set up a completely secure environment for your personal web sites.
That’s the reason why, with all our shared web hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on premium–quality hardware components furnished by Juniper. On top of that, on each and every router, we’ve configured a firewall with a sophisticated set of rules in order to filter out all dubious requests.
In this way, in each of our data center facilities – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to minimize all potential risks with our cloud hosting plans and while we offer first–rate customer support, there are occasions when the customer is simply not happy with what we are offering. Or he wants to migrate to a more powerful hosting service, such as a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not content, you will receive your money back.
24/7 Technical Support
When you manage a hosting firm, your support engineers are of great importance. For this reason, we’ve punctiliously assembled a highly knowledgeable group of technical support engineers, each with many years of practice behind his back. With their help, we offer 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All support requests are responded to in less than an hour and our average ticket response time is well under 20 minutes!