A 1–Hour Ticket Response Time Guarantee
Each help request you submit to us will be responded to within maximum sixty minutes. If your ticket or e–mail needs additional assistance from a server administrator, we will timely forward it and leave a note to notify you that your matter is being worked on. If you make use of the Optional Admin Services package, any of the server administration tasks included there will be carried out at a time that is convenient for you.
An Outstanding Customer Support Service
- We’ll be available to you 24x7x365 to respond to any queries that you may have pertaining to our Online Control Panel or any of the apps that we have preinstalled on your behalf on the server. In case you also need help tackling server administration procedures, you can have a glimpse at our Optional Admin Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and troubleshooting services.
An Easy–to–Navigate Help Section
Our Online Control Panel is preinstalled for every dedicated server. Among its functionalities is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the how–to articles have video versions that demonstrate all the tasks that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Online Control Panel section.