An Intuitive Help Center
You will find nearly all the answers to your questions in the user–friendly Help Center incorporated into Interplanets Webhost’s Online Control Panel. It offers an elaborate knowledge base with regularly asked questions and in–depth instructional articles contributed by our proficient tech support team.
For those of you who would rather learn how to resolve a commonly encountered problem by watching a tutorial video clip, we have added a selection of video tutorials to our Online Control Panel. All the video lessons are concise and easy to grasp. They offer you step–by–step presentations of different web site administration actions.
A 1–Hour Ticket Response Time Guarantee
Our semi–dedicated servers are backed up by a 24–7–365 customer service and feature a 1–hour support ticket response time guarantee. Our competent support engineers will be online for you 24–7 and will settle any issue that you could possibly run into within maximum 60 minutes after the trouble ticket submission. In the majority of instances, an answer will be given to you in less than 20 minutes.