A 1–hour Ticket Reply Warranty
Each ticket that you send to the client help and support Department will be answered within less than one hour. The general issues are going to be replied to instantly. Nonetheless, if the assistance question you have sent us needs help from a competent technician, we are going to address the ticket to him and will inform you about the delay.
Qualified Customer Support Service
Our client assistance staff is going to be on shift for you 24/7 to to take care of all help demand tickets that you submit. We offer technical support for all packages that are installed in advance on your hosting server. These include our in–house built Online Control Panel, the chosen OS plus the server management panel (with regards to the VPS type).
An Educational Help Zone
In the Online Control Panel that is provided as a gift along with your virtual server, you can easily find a practical Help zone, containing all that you should be informed about when supervising your sites and software. We have introduced a range of how to articles and reviews and video tutorials that present the general web site administration duties in an understandable fashion.