If you have ever had a shared web hosting account before or you have dealt with any other kind of online service, you are probably aware from your personal experience that for a lot of things it is better to consult with a live person on the phone instead of exchange support tickets or emails. In order to find out more about a service before you decide to buy it or in case something small-scale should be made, for example, it will be far easier and a lot faster to do it real-time. If you're given the option to speak with representatives by phone, it is also very likely that you are using the services of an actual web hosting supplier, not a reseller. The type of support that you'll get over the phone differs between different providers - from common issues to dedicated tech support. Usually most suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are resolved via email or tickets.

Phone Support in Shared Web Hosting

We believe that being able to talk with a live agent is rather important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you can get in touch with us on the phone for fourteen hours a day. If you consider getting one of our shared web hosting, for instance, you have the option to call us and find out more about our services before you order in order to be sure that we meet all system requirements for your web sites. After your purchase, you will be able to call us about any kind of sales or billing troubles you may have, or get any type of general or basic technical info you need. We have aimed to find the balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will help you keep track of the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours daily as part of the support services for each semi-dedicated server package that we supply. As some issues are more difficult and time-consuming, you'll have to open a ticket in case you come across such a problem, but for all your general, billing or small-scale tech issues you can always call us and we'll assist you right away so as to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you can find out if you can host your websites on our high-tech cloud platform or you're able to get any other general information about our semi-dedicated services. We now have local numbers in the United States, the United Kingdom and Australia plus a worldwide number, so that you are able to call the one that is closer to where you live.