The support that you'll receive from your shared web hosting provider is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical trouble with an existing account. Timely and accurate information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual website hosting provider and not from some reseller. When you get a hosting account via a company that does not own its servers and it cannot access them right away, it's almost certain that you'll wait for a day or two so as to receive a response to your query, which means that your web sites may remain offline for quite some time. In comparison, a company which provides numerous options for communication and has a support team that is available all the time will assist you to right away and help you minimize or entirely avoid any downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

All our shared web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting solutions before you make an order or you're a current client and you have any kind of question or some issue, you are able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical matters or any issues that need extra time to investigate and handle. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted maximum response time of just one hour, which means that whatever the problem is, it'll be resolved on time and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to take full advantage of our 24/7 support services even on public holidays. Your sites will be available at all times and so will we. With a lot of communication options, you'll be able to select the most convenient approach to contact us and find out about our solutions if you do not have an account yet, or get support in case you are already among our customers. You are able to give us a call, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour answer time guarantee, even though it hardly ever takes over 20 mins to receive assistance no matter the nature of the issue. Using our customer and technical support services, we are there for you every time you need us, not several days later.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive timely support in general, let alone if you operate an entire server, so every single dedicated server that we offer comes with 24/7 support with 1-hour reply time warranty regardless of the problem. The service is totally free for all the difficulties with your server or the software that was installed by our admins through the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You can either open a ticket from your billing section or you can send an email message, and the actual response time for both rarely exceeds thirty minutes because we have administrators available 24x7x365. If you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you can take advantage of our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to add to your server package through your billing Control Panel.