Many persons who begin using their first web hosting account, or switch companies, often have inquiries about how given operations are done or have difficulty setting up different things such as e-mails, site settings, and so on. That’s why, lots of companies have compiled documentation with the most popular questions and problems in order to help their clients obtain info quickly and easily. As a result, the help desk support team can dedicate more time to real problems that particular clients may be encountering, since the solution for the smaller things will be available on the World Wide Web and clients can handle them without having to touch base with the help desk staff. Having thorough documentation is really important, particularly for new customers with no prior experience whatsoever, since the hosting service involves an immense number of features and many individuals can get baffled about what action to take. A good knowledge base can both help you carry out the procedures that you need and become aware of how the hosting service functions in general.

Extensive Online Documentation in Shared Web Hosting

If you’ve ordered your very first shared web hosting account from our company or have transferred your site over to us, you will become familiar with our services and our custom-built Hepsia hosting Control Panel in a jiffy due to the fact that we have prepared a detailed online knowledge base where you can find all the info that you will ever need – both general info with regards to the service as a whole and more specific info about the different features that you can use and the obstacles that you could chance upon. The articles are available in two locations. The full article list is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in each Control Panel section as well. You can discover how to do practically everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles offer elaborate guidelines, so you won’t ever become perplexed due to an ambiguous text. Needless to say, in case you chance upon a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our client care team members 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will permit you to access the thorough online documentation that we’ve prepared for you. The articles themselves contain general information about our web hosting services, educative guides about the separate features that you can make use of, plus troubleshooting guidelines that can help you recover common problems that you could encounter. The topics that we have covered encompass basically everything, from easy things such as how to host a brand new domain in your account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a given Control Panel section will always be available in the right corner of the page that you are on, while the whole article collection is accessible through the all-inclusive Help section.