A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It is usually part of the billing account and is the most effective way to fix a problem that requires a certain amount of time to examine or that has to be escalated to an administrator. In this way, all replies provided by either side will be stored in one and the same location in case somebody else needs to work on the given issue and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you will need to sign in and out of no less than 2 accounts to carry out a particular operation or to contact the company’s client service staff. In case you want to manage a number of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. It might also take a substantial amount of time for the provider to process your ticket request.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting come with an integrated trouble ticket system, which is part of our custom-built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in the exact same place – invoices, web files, e-mails, trouble tickets, etc., eliminating the need to use different interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a few mouse clicks without the need to log out of your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of informational articles, which will provide you with additional info and which may help you resolve any specific issue even before you send a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was built with the belief that you should be able to manage everything connected to your semi-dedicated account from a single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a query or experience an obstacle, you can touch base with our customer care team members momentarily without having to go through another admin console. You can search through your web files or check a variety of settings within your account whilst opening a new ticket or reading the reply to an old one. In case you have an enormous number of tickets and you want to find a particular one, you can resort to the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than 60 minutes irrespective of the nature of your question or problem.