A live chat is a real-time way of communication between a hosting supplier's support crew and its clients. It is an efficient way to get some info about the web hosting services or get some problem resolved because you are speaking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the lower possibility of errors at the time you exchange data like usernames or domain names, the quicker response time because the communication is live plus the fact that you don't need to stay on the chat constantly - you are able to do something else entirely while the agent examines the issue involved. In addition, you will be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the phone costs that you'll need to pay when you're calling to another country.

Live Chat Support in Shared Web Hosting

As part of the support services that we provide for our shared web hosting, we've live chat support that is online 24/7, even on holidays. You can get in touch with us no matter if you already have an account or not, because we will support you with nearly anything, ranging from providing you with general information about our services if you aren't our customer yet and you are thinking about obtaining one of the packages, to assisting you with creating an e-mail account in an email client. Some issues are more complex and time-consuming, therefore you'll need to use the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is online every single day, even on weekends and holidays. It is the perfect way to learn more about our semi-dedicated servers if you don't have an account yet or to have a problem resolved in case you are a client and our customer support representatives will help you quickly no matter what time of the day you join the chat. In case you are unsure which plan is better for your sites, in case you need a piece of advice whether you should order a specific upgrade and how to obtain it or if you've got difficulties setting up an e-mail account on your computer system, you will be able to get in touch with us and we'll supply you with the needed details right away. The live chat is accessible even after our phone lines go off for the day, which means that when you have an account with us, you can be sure that you will always find timely help with any question or issue that shows up.