One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reply time for any helpdesk ticket that you submit or any e-mail that you write is just one hour, even in case you contact us on weekends and official holidays. Irrespective of the essence of your question or issue, we will lend you a hand right away and will provide you with the needed info to rectify any problem with your websites. The real reaction time usually doesn’t exceed fifteen-twenty minutes, which implies that you can just forget about waiting for hours and hours to get a problem solved or what is even worse – waiting around one whole day only to get an answer that more info is needed while nothing is solved. We’ll assist you in a well-timed manner because we understand just how precious time can be in the dynamic online world. The sixty-minute response guarantee is valid for any technical or billing enquiry that you may have associated with our shared web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand exactly how vital it is to receive swift assistance, we guarantee that you’ll never have to wait around for more than 1 hour to receive a reply to any ticket that you open from your semi-dedicated server CP. As a matter of fact, you will seldom have to wait for more than 20 to 30 minutes and this applies to any inquiry regardless of its nature – technical, general or billing. What’s more, our customer and technical support staff is available 7 days a week, which goes to say that even in case you post a ticket during legal holidays, you’ll invariably get a fast reply, which will include the answer to a question, the solution to a problem or the information required to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to spend a day waiting around for an answer like you would with a lot of other hosting companies.